Careers

Job Overview

We are seeking an experienced and results driven Inside Sales Manager to lead and develop our inside sales / customer care team. In this role, you will play a critical part in driving revenue growth, building customer relationships, and ensuring seamless coordination between the sales, production, and logistics teams. You will oversee day-to-day sales activities, coach the customer care team, and contribute to strategic planning for market expansion.

Key Job Responsibilities

Duties will include but are not limited to:

• Lead and manage the inside sales/customer care team to achieve and exceed sales targets.
• Develop and maintain strong relationships with new and existing customers in coordination with account managers.
• Monitor and manage the order-to-delivery process, ensuring customer satisfaction and timely fulfillment.
• Analyze sales metrics to identify growth opportunities and improve team performance. These include but are not limited to: Activity Metrics, Pipeline Metrics, Revenue & Outcome Metrics, Efficiency & Quality Metrics, Coaching and Development Metrics.
• Collaborate closely with manufacturing, supply chain, and logistics departments to align sales strategies with production capabilities.
• Prepare regular performance reports for senior leadership.
• Recruit, train, mentor, and develop inside sales/customer care representatives.
• Identify process improvements and implement best practices for order entry, lead management, customer retention, and upselling.
• Resolve customer issues and complaints promptly and professionally.
• Ensure ERP system is kept up-to-date, and that data integrity is maintained.

Qualifications/Requirements

• Bachelor’s degree in Business, Marketing, Industrial Engineering, or a related field and 5+ years of inside sales experience, preferably in a manufacturing or industrial environment. Alternatively 10+ years of relevant experience.
• 2+ years of proven experience in a sales leadership or management role.
• Strong knowledge of the manufacturing sales cycle and B2B sales principles.
• Proficiency in ERP systems (e.g., Macola, SAP) and Microsoft Office Suite.
• Experience with CRM systems (e.g., Salesforce, Quickbase).
• Experience with technical or engineered products. Knowledge of supply chain or production planning processes.
• Excellent communication, negotiation, and leadership skills.
• Analytical and data-driven approach to sales strategy and problem-solving.
• Ability to thrive in a fast-paced, collaborative environment.

Cortland is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Overview

We have an opportunity for a Set-Up Technician to join our team in Anacortes, WA. The Set-Up Technician is responsible for ensuring the equipment is set up in compliance with production requirements prior to production start.

Key Job Responsibilities

Duties will include but are not limited to:

• Change twister gears and inspect machine prior to production start.
• Perform AMs on equipment such as braider prior to production start.
• Assist in other maintenance projects as required.
• Understand and comply with HSSE policies and standards. This includes reporting, correcting safety hazards, providing improvement suggestions and intervening to stop processes, procedures or people that are creating an HSSE risk.
• Understand and comply with Quality Management System policies and objectives in all tasks assigned.
• To intervene and report any defect in material, product, machinery, practice, or event which could affect quality or product performance.
• Suspend or halt any procedure or process that affects safety or quality until a resolution is determined.
• Follow instructions and manage tasks to meet deadlines and production needs in your area and support/execute all other tasks outside their role as required.
• Adheres strictly to all production related procedures and instructions while performing all tasks.
• Meet all physical demands outlined.
• Ensure compliance of organization policies and procedures.
• Support world-class standards.

Qualifications/Requirements

• Education Requirements: High School diploma or GED preferred.
• 1 – 3 years of light to medium industrial experience preferred with general knowledge in mechanical, electrical, basic hand tool, and computer skills.
• This is a warehouse and manufacturing position with exposure to loud noises and hazards. Will be required to wear suitable PPE throughout the day.

Cortland is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Overview

We have an opportunity for a Production Technician to join our team in Anacortes, WA. The Production Technician is responsible for loading, unloading, and monitoring machines used in all production processes.

Key Job Responsibilities

Duties will include but are not limited to:

• Understand and comply with HSSE policies and standards at all times. This includes reporting, correcting safety hazards, providing improvement suggestions and intervening to stop processes, procedures or people that are creating an HSSE risk.
• Understand and comply with Quality Management System policies and objectives in all tasks assigned.
• Suspend or halt any procedure or process that affects safety or quality until a resolution is determined.
• Intervene and report any defect in material, product, machinery, practice, or event which could affect quality or product performance.
• Follow instructions and manage tasks to meet deadlines and production needs in your area and support/execute all other tasks outside your role as required.
• Adheres strictly to all production related procedures and instructions while performing all tasks.
• Be able to work in a team environment with the ability to multitask with keeping customer satisfaction in mind.
• Superior attention to detail.
• Meet all physical demands outlined.
• Ensure compliance of organizational policies and procedures.
• Support world-class standards.

Qualifications/Requirements

• Education Requirements: High School diploma or GED preferred.
• 1 – 3 years of light to medium industrial experience preferred.
• Primary work environment is temperature-controlled workshop/manufacturing facility where following appropriate safety protocols at the location would be required. Employee will be exposed to heavy levels of noise in workshop.

Cortland is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.